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Frequently Asked
Questions

Find answers to common questions about ordering, samples, customization, production, packaging, and shipping.

FAQ Categories

MOQ & Ordering

Learn more about minimum order quantity, ordering process and payment.

What is your minimum order quantity (MOQ)?

Our minimum order quantity (MOQ) depends on the specific product, size, and customization requirements. Different tape types may have different MOQs. Please contact our team with your detailed requirements, and we will provide the exact MOQ and quotation for your project.

Can I order different adhesive tape products together?

Please send us the tape types, specifications and quantities you need. Our team will review the combination and confirm the available supply, packing and delivery arrangements in your quotation.

How can I place an order with Baiyi Adhesive?

Send us your product requirements and delivery destination. We will review the details and provide a quotation. The order can proceed after the specifications, quantity, pricing, payment terms and delivery arrangements have been agreed.

What information is required to confirm an order?

Please confirm the product type, specifications, quantity, customization and packaging requirements, delivery destination and agreed commercial terms. If artwork or samples are involved, those details should also be confirmed before production.

Samples & Customization

Find out how to evaluate samples and discuss your customization requirements.

Can I request samples before placing a bulk order?

Please tell us which products you would like to evaluate and how you plan to use them. Our team will confirm sample availability, preparation time, any applicable sample charges and delivery arrangements.

Can you customize tape sizes, colors or adhesive types?

Share the width, length, thickness, color and performance requirements for your application. We will review the technical feasibility and confirm the available options, quantities and specifications before proceeding.

Do you offer custom logo printing or OEM branding?

Send us your artwork, brand requirements and estimated order quantity. Our team can review the available printing and OEM branding options and confirm artwork, materials and production details with you.

Can you provide custom packaging and labels?

Please provide your label artwork, carton requirements, packing quantities and any special instructions. We will review the packaging options and confirm the details as part of the quotation and order approval.

What information do you need for a customized tape request?

Please include the intended application, tape material, dimensions, adhesive requirements, quantity and any printing or packaging details. A reference sample, drawing or photo can help us understand your requirements.

Production & Lead Time

Understand production scheduling, order progress and delivery planning.

What is your production lead time?

Lead time depends on the product, order quantity, customization and production schedule. We will confirm the estimated timing in the quotation or order confirmation after reviewing your requirements.

How can I check the progress of my order?

Contact our team with your order reference or product details. We will check the current production or supply status and update you on the next stage and expected delivery arrangements.

Can you handle urgent orders?

Please tell us your required delivery date when sending the inquiry. We will check stock, production capacity and shipping options, then confirm whether the requested schedule can be supported.

Packaging & Shipping

Get practical information about packing, transport and shipping details.

How are the products packed for shipping?

Packing arrangements depend on the product type, roll size, quantity and transport method. Please share any carton, pallet, labeling or protection requirements so we can confirm a suitable packing arrangement.

Which shipping options are available?

Shipping options and delivery terms depend on the destination, shipment size and required delivery time. Our team will review the available transport arrangements and confirm the details with your quotation.

Can you ship to my country?

Please provide your destination country, city or port and order details. We will check the available delivery routes, relevant shipping requirements and costs before the order is confirmed.

What shipping information should I provide?

Please send the consignee name, delivery address or destination port, postal code, contact details and any special delivery instructions. The shipping method and agreed trade terms should also be confirmed.

Product & Technical Support

Choose suitable products and request the technical information you need.

How do I choose the right adhesive tape?

Tell us the surface material, application method, operating temperature, required adhesion and other working conditions. We can review the available tape options with you; sample evaluation is useful for checking suitability in your application.

Can you provide TDS and SDS documents?

Please tell us the product name or specification and which document you need. Our team will confirm the relevant technical data sheet, safety data sheet or product specification that is available for that product.

Can I get support with tape application problems?

Send us the product details, application conditions and photos or a short video of the issue. Information about the surface, temperature, storage and application process will help our team review possible causes and suitable next steps.

Are the technical data guaranteed values?

Technical data and specifications are generally provided as typical values for reference rather than guaranteed performance in every application. Actual results may vary with the surface, operating conditions and testing method. Please contact us for product-specific information.